QWEST - 1999

Held Orders: At a minimum Qwest's held orders must be less than 0.005% of all working access lines. In 1999, Qwest failed to meet the standard when the company held orders for 0.0064% of all working access lines. back

Missed Installations: Qwest is required to install residential lines within 2 days after a customer requests an installation. In 1999, Qwest failed to meet this standard in 11 exchanges that affect 45,820 residential access lines. back

Out of Service: Qwest is required to clear (repair), within 2 days, 95% of lines that are reported out of service. In 1999, Qwest failed to meet this standard. The company repaired only 59% of lines reported out of service. back

Missed Appointments: In each exchange, Qwest was required to arrive on time for 80% of its repair appointments. In 1999, Qwest failed to meet this standard in 4 exchanges. back

QWEST - 2000

Held Orders: At a minimum Qwest's held orders must be less than 0.005% of all working access lines. In 2000, Qwest met this standard when the company held orders for 0.0032% of all working access lines. back

Missed Installations: Qwest is required to install residential lines within 2 days after a customer requests an installation. In 2000, Qwest failed to meet this standard in 16 exchanges that affect 45,820 residential access lines. Qwest's performance under this standard was worse than 1999. back

Out of Service: Qwest is required to clear (repair), within 2 days, 95% of lines that are reported out of service. In 2000, Qwest failed to meet this standard. The company repaired only 84% of lines reported out of service. Qwest's performance improved over 1999, but still did not meet the standard. back

Missed Appointments: In each exchange, Qwest was required to arrive on time for 85% of its repair appointments. In 2000, Qwest failed to meet this standard in 17 exchanges. Qwest's performance was worse than 1999. back

Frontier - 1999

Held Orders: At a minimum Frontier must not exceed 8 held orders per day. In 1999, Frontier exceeded this standard when the company held an average of only 2 orders per day. back

Missed Installations: Frontier is required to install 95% of residential lines within 2 days after a customer requests an installation. In 1999, Frontier met or exceeded this standard in all exchanges. back

Out of Service: Frontier is required to clear (repair), within 24 hours, 95% of lines that are reported out of service. In 1999, Frontier repaired, 98.85% of out of service lines within 24 hours. back

Missed Appointments: Frontier did not measure missed appointments in 1999. back

Frontier - 2000

Held Orders: At a minimum Frontier must not exceed 8 held orders per day. In 2000, Frontier exceeded this standard when the company held an average of only 2.58 orders per day. Performance was slightly below 2000. back

Missed Installations: Frontier is required to install 95% of residential lines within 2 days after a customer requests an installation. In 2000, Frontier met or exceeded this standard in all exchanges. back

Out of Service: Frontier is required to clear (repair), within 24 hours, 95% of lines that are reported out of service. In 2000, Frontier repaired 99.3% of out of service lines within 24 hours. Frontier's performance improved over 1999. back

Missed Appointments: Frontier did not measure missed appointments in 2000. back

Sprint - 1999

Held Orders: At a minimum Sprint must not exceed a daily average of 6 held orders. In 1999, Sprint exceeded this standard. Sprint did not hold any orders in 1999. back

Missed Installations: Sprint is required to install 95% of residential lines within 2 days after a customer requests an installation. In 1999, Sprint met or exceeded this standard in all exchanges. back

Out of Service: Sprint is required to clear (repair), within 24 hours, 95% of lines that are reported out of service. In 1999, Sprint exceeded this standard by repairing 96% of out of service lines within 24 hours. back

Missed Appointments: Sprint is required to meet 90% of its appointments in each exchange. In 1999, Sprint met or exceeded this standard in all exchanges. back

Sprint - 2000

Held Orders: At a minimum Sprint must not exceed a daily average of 6 held orders. In 2000, Sprint did not report any data for this standard. back

Missed Installations: Sprint is required to install 95% of residential lines within 2 days after a customer requests an installation. In 2000, Sprint met or exceeded this standard in all exchanges. back

Out of Service: Sprint is required to clear (repair), within 24 hours, 95% of lines that are reported out of service. In 2000, Sprint exceeded this standard by repairing 95.5% of out of service lines within 24 hours. back

Missed Appointments: Sprint is required to meet 90% of its appointments in each exchange. In 2000, Sprint met or exceeded this standard in all exchanges. back